Comments on: Customer Relationship Management = Job Satisfaction http://www.zen-moments.com/customer-relationship-management-job-satisfaction.html Personal Development for Creatively Conscious People Thu, 26 Aug 2010 00:55:37 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: John R. http://www.zen-moments.com/customer-relationship-management-job-satisfaction.html/comment-page-1#comment-124 John R. Mon, 23 Jun 2008 00:36:02 +0000 http://www.zen-moments.com/customer-relationship-management-job-satisfaction.html#comment-124 Hi Ruth, Thanks for the lead to that book. Yes, you are right; some folks do want to steamroll over you. That's why it is so important to lead the tone of the communication. I don't subscribe the old adage that the customer is always right. The customer is often wrong. I prefer to think that the customer is always important and individual. As you imply, you do have to be strong. It takes confidence to deal with people like that in a way that holds integrity for everyone. And integrity is important; yours as well as theirs. That strength should be of the type that creates a genuine communication rather than the resistant type that enables you to just stand your ground, as if in a battle. It is a real challenge at times, but always one worth taking on. Hi Ruth,

Thanks for the lead to that book.

Yes, you are right; some folks do want to steamroll over you. That’s why it is so important to lead the tone of the communication.

I don’t subscribe the old adage that the customer is always right. The customer is often wrong. I prefer to think that the customer is always important and individual.

As you imply, you do have to be strong. It takes confidence to deal with people like that in a way that holds integrity for everyone. And integrity is important; yours as well as theirs.

That strength should be of the type that creates a genuine communication rather than the resistant type that enables you to just stand your ground, as if in a battle.

It is a real challenge at times, but always one worth taking on.

]]> By: Ruth http://www.zen-moments.com/customer-relationship-management-job-satisfaction.html/comment-page-1#comment-123 Ruth Sun, 22 Jun 2008 18:05:34 +0000 http://www.zen-moments.com/customer-relationship-management-job-satisfaction.html#comment-123 Very interesting article. I was a customer service rep for years, and dealing with customers every day really does have an impact on not only your happiness and job satisfaction, but your health and overall quality of life. I recently read Shelley Anderson's book Dealing with Divas, and while she focuses on the field of <a href="http://www.dealingwithdivas.com/" rel="nofollow">celebrity assistants</a>, her points about not letting the celebrity or their entourage steamroller over you can be applied as well to customer service. To survive in a world where the customer is always right, you have to be able to stand up for yourself while giving them the best possible solution that you can, or you'll never be able to live with yourself when you go home at night. Very interesting article. I was a customer service rep for years, and dealing with customers every day really does have an impact on not only your happiness and job satisfaction, but your health and overall quality of life. I recently read Shelley Anderson’s book Dealing with Divas, and while she focuses on the field of celebrity assistants, her points about not letting the celebrity or their entourage steamroller over you can be applied as well to customer service. To survive in a world where the customer is always right, you have to be able to stand up for yourself while giving them the best possible solution that you can, or you’ll never be able to live with yourself when you go home at night.

]]> By: Customer relationship Management = Job Satisfaction | Relationship Advise - Dating Disasters http://www.zen-moments.com/customer-relationship-management-job-satisfaction.html/comment-page-1#comment-111 Customer relationship Management = Job Satisfaction | Relationship Advise - Dating Disasters Sat, 21 Jun 2008 00:24:08 +0000 http://www.zen-moments.com/customer-relationship-management-job-satisfaction.html#comment-111 [...] thruit wrote an interesting post today onHere’s a quick excerptCustomer relationship management directly impacts your happiness and job satisfaction. It is not just about the influence of effective communication skills on your employer’s business or your commissions. … [...] [...] thruit wrote an interesting post today onHere’s a quick excerptCustomer relationship management directly impacts your happiness and job satisfaction. It is not just about the influence of effective communication skills on your employer’s business or your commissions. … [...]

]]> By: Customer relationship Management = Job Satisfaction http://www.zen-moments.com/customer-relationship-management-job-satisfaction.html/comment-page-1#comment-110 Customer relationship Management = Job Satisfaction Sat, 21 Jun 2008 00:08:10 +0000 http://www.zen-moments.com/customer-relationship-management-job-satisfaction.html#comment-110 [...] John R. wrote an interesting post today on Customer relationship Management = Job Satisfaction. Here’s a quick excerpt: [...] [...] John R. wrote an interesting post today on Customer relationship Management = Job Satisfaction. Here’s a quick excerpt: [...]

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